STANDARD COURIER
- Place your orders by 9th Feb 2018 to receive them before Chinese New Year.
- During this festive period, Standard Courier will take up to 5 working days.
SELF COLLECTION
- Place your orders by 12th Feb 2018 if you would like to self collect before Chinese New Year at 68 Haji Lane.
- Self collection takes up to 3 working days to be processed.
- Only drop by if you receive our notification email
Last day to self collect will be on 15th Feb 2018, 3pm.
BACKORDERS
- All backorders opened before 30th Jan 2018 will arrive & be dispatched before Chinese New Year, unless otherwise stated in the product page.
- If you have purchased instock item(s) together with backorder item(s), orders will only be send out once all backorders arrived in your order.
- If you like to receive your instock item(s) first, please kindly select split shipment upon checking out your cart.
- Alternatively, you may also drop our customer service an email at sales@modparade.com to arrange.
RETURNS & EXCHANGE
- For all returns exchange request, please kindly drop us an email at sales@modparade.com. Do include your order number and request.
- Returns will only be accepted within 10 days, counting from the date of dispatch out from our warehouse,including self collection orders.
- Item(s) returned must be in its original condition, unworn with tag intact & in Modparade’s packaging.
- As there might be delays in receiving your return orders, please kindly do so asap if you wish to make a return.
- Alternatively, you may also drop off your return package at our store, 68 haji lane.
- Exchange can be done on the spot at our store, from 3pm - 8pm daily, but please email us before coming down.
OFFICE CLOSURE
- Our office will be closed for Chinese New Year break from 14th Feb 2018 - 22nd Feb 2018.
- All orders placed after 13th Feb 2018 will be processed after we are back on 23rd Feb 2018.
STORE OPERATING HOURS
- 15th Feb: 12noon to 5pm
- 16th Feb to 21st Feb: Closed
- 22nd Feb onwards: 12noon to 8pm
