/ Shipping (Singapore)
All our Singapore orders are being handled by SimplyPost Asia. Upon payment verification, your order will dispatch out within 48 hours from our warehouse. Tracking number will be provided.
RATES & DELIVERY TIME
|STANDARD COURIER SERVICE||FLAT RATE||ORDER ABOVE
(No. Business Days)
|Singapore||$3||FREE||1 - 3|
HOW DO I TRACK MY ORDER
Tracking for Singapore Parcels, please use http://simplypost.asia/ to track order transit status.
/ Shipping (International)
INTERNATIONAL SHIPPING RATES
We do ship internationally around the world!
With a tracking number provided, you will be able to check the status of your item once the item has been dispatched out from our warehouse.
All our international parcels are being handled by Easyship.
Upon payment verification, your order will dispatch out within 48 hours from our warehouse.
STANDARD SHIPPING (MALAYSIA)
RATES & DELIVERY TIME
|COUNTRIES||FLAT RATE||ORDER ABOVE
(No. Business Days)
|Malaysia||$8||FREE||4 - 7 DAYS|
STANDARD SHIPPING (INTERNATIONAL)
RATES & DELIVERY TIME
Indonesia, Thailand, Philippines, Brunei, Vietnam
|2 - 5 DAYS||
0 - 1
1 - 2
ASIA (ZONE A)
Hong Kong, Macau, Taiwan
|1 - 3 DAYS||
0 - 1
1 - 2
ASIA (ZONE B)
China, South Korea
|2 - 5 DAYS||
0 - 1
1 - 2
ASIA (ZONE C)
|3 - 6 DAYS||
0 - 1
1 - 2
Australia, New Zealand
|7 - 12 DAYS||
0 - 1
1 - 2
REST OF THE WORLD
All other Countries not mentioned abov
|3 - 12 DAYS||
0 - 1
1 - 2
HOW DO I TRACK INTERNATIONAL ORDERS
Tracking for International Parcels, please use https://www.easyship.com/ to track order transit status.
TAXES & DUTIES
The recipient will be charged for all applicable duty, taxes, and/or brokerage fees in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the customer and amount will vary according to your local tax system. We are unable to provide this information for you at checkout. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery.
/ Self Collection
***Due to the recent global outbreak of COVID-19, Self Collection option will unavailable until further notice.***
***For customers whose packages have already been dispatched out and have received a self-collection email from us, please kindly proceed down to self collect it as soon as possible***
Self-collection is now available at Modparade Pop-Up store for your convenience.
Location of self-collection will be at Modparade Pop-Up Store (NomadX, Plaza Singapura Level 3 New Wing).
Our store operating hours are Monday to Sunday, from 11.00am to 9.30pm.
The collection is only possible once we have dropped you an email, notifying you that your item is ready for collection.
Please take note that your order will only be kept in Modparade Pop-Up store for 7 days, starting from the date your order is ready for collection due to space constraint.
Orders not collected after 7 days (starting from the day your order is ready for collection) will be dispatched back to our office and a fee of $7.50 will be imposed (to either send the order down for self-collection again OR mail it out via standard courier).
For more enquiries, do drop us an email here.
Do note that for all online returns, you are required to mail the item(s) back to our warehouse as per our return procedure.
Dropping off the return order at our retail outlet is strictly not allowed due to space constraints and our retail team is not trained to handle any online return orders.
In any event, if you insist on dropping off the online returns via our retail outlet, a courier fee of $7.50 will be imposed and will be deducted from the original store credit value.
The courier fee collected is to allow us to arrange for extra courier service to send your return package, back to our warehouse.
If you require any assistance with your online orders, please kindly contact our customer service here.
- Backorders are opened for highly popular sold out items until slots are being fully taken up.
- The arrival timeline for Backorder items differ and are stated in the individual product page. An email will only be send once your order is ready to be dispatched out.
- Unless you have opt to send out your in stock item(s) first, your order will only be dispatched out once all Backorder item(s) has arrived.
- We sincerely apologize that if the Backorder item you have ordered has been delayed or cancelled due to unforeseen circumstances.
- For delayed Backorders, strictly no cancellation of order will be allowed. An email will be send to notify you on the latest status updates.
- For cancelled Backorders, either a Store Credit OR Refund will be issued, depending on your preference.
- Slight colour discrepancy for the Backorder items and In Stock items may be present due to difference batches of fabric purchased and will not be considered as a defect.
/ Defective or Incorrect Item(s)
DEFECTIVE OR INCORRECT ITEM
This is a very rare situation but we sincerely apologized if you have received a defected/ incorrect item from us.
- For defective item, please kindly email us at email@example.com with your order number and a photograph of the defect area. We will be in touch with you on the next steps to take once we assess the defect.
- Postage will be reimbursed for all items deemed defective/ incorrect for Singapore Orders Only.
- All defective/ incorrect items are to reach us within 10 days of
- Items must be returned in their original condition (unworn, unwashed, unaltered). Shoes should be returned with the original packaging.
- A replacement item will be provided for defective/ incorrect returns. However, if a replacement is no longer in stock, a store credit voucher valid for 12 months will be provided.
THE FOLLOWING SHALL NOT BE CONSIDERED AS A DEFECTIVE ITEM
- Measurements discrepancy of 0.5 - 1.5" as items are mass produced.
- Do note that our UK sizing is only a rough gauge and cannot be taken as a comprehensive guide.
- Colours shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colours may be portrayed with slight differences to the human eye (and under different lighting).
/ Returns & Exchange
OUR RETURN POLICY
- Returns on
- We do not provide exchanges. However, it will be processed as a return and a store credit will be issued to you.
- If you
- A store credit, valid for 1 year will be credited to your account within 7 working days upon receiving the return parcel.
- Items must be returned in their original condition (unworn, unscented, unwashed, unaltered). Shoes should be returned with the original packaging, free of damage.
- Orders made with discount codes, promotional period, sales items, store credits redeemed with Modearn$ Points, Modearn$ Birthday Month, store credits issued for previous returns, compensation store credits, gift cards, vouchers, accessories, swimwear and bags are not allowed for any returns.
- Store credits (issued due to previous returns), Modearn$ Points, Modearn$ Birthday Month, discount codes, applied to the entire single order and all the items in the same order are also not eligible for any form of returns.
- Note that Shipping charges are non-refundable nor creditable.
- We do not accept walk-in returns.
- We reserve the rights to reject any returns with no Return Form enclosed, does not meet our return policy standards, return after the stipulated return period OR caught
- Customer will have to arrange their own mode of
- Do note that for all online returns, you are required to mail the item(s) back to our warehouse as per our return procedure.
- Dropping off the return order at our retail outlet is strictly not allowed due to space constraints and our retail team is not trained to handle any online return orders.
- In any event, if you insist on dropping off the online returns via our retail outlet, a courier fee of $7.50 will be imposed and will be deducted from the original store credit value. The courier fee collected is to allow us to arrange for extra courier service to send your return package, back to our warehouse.
HOW TO RETURN
- To request for a return, please kindly download the return form here.
- You are required to notify us via email here to check if the item is valid for return. The return address will also be given to you once your return request has been approved.
- Upon receiving confirmation from our customer service, the return item must be mailed out via a trackable mode of delivery.
- We will not be responsible for any lost mail send back through non-traceable mailing options.
- Return item(s) are to reach us within 10 days of
- We reserve the rights to reject any returns with no Return Form enclosed, does not meet our return policy standards OR after the stipulated return period. Customers will have to arrange their own mode of
HOW LONG DOES IT TAKE FOR RETURN TO BE PROCESSED
Your return parcel will be processed within 7 working days upon receiving. You will receive an email once we have processed your return with your Store Credit information.
CAN I OPT FOR A REFUND FOR MY RETURN ITEMS)
We strictly do not provide refunds for returns.
HOW MUCH STORE CREDITS WILL BE GIVEN FOR MY RETURN ITEM(S)
A value of $2 - $3 will be deducted off every apparel/shoe returned due to a subsidised delivery rate that was offered during the initial purchase. This, however, does not apply to customers who opted for self-collection.
Store credits are to be utilised in one single transaction only and any balance credit amount will not be refunded back in cash or credits.
WILL I BE REIMBURSED FOR RETURN DELIVERY CHARGES?
We do not reimburse return delivery charges.
Size and colour exchange is not available. If your item fits the above return policy, a store credit will be issued, which you are able to utilize it to purchase the same item in the required size or colour.
Reservations of sizes or colour prior to the return will not be allowed.
/ Store Credit
HOW DO I USE MY STORE CREDIT
While you are in the check out page, store credit can be found right at the bottom. Select from the drop down menu on the store credit to use.
CAN MY ORDER BE RETURN IF A STORE CREDIT HAS BEEN USED
Orders made with a store credit (issued due to dissatisfied purchases) are not eligible for returns.
CAN I EXTEND THE EXPIRY DATE OF MY STORE CREDIT
Store credit are strictly non-refundable, non-extendable and non-transferable.
DO I HAVE TO USE MY STORE CREDIT IN A SINGLE TRANSACTION
All Store credits are to be utilised in one single transaction only and any balance credit amount will not be refunded back in cash or credits.
How do we contact you? :
Modparade can be contacted at firstname.lastname@example.org.
Where are your products from? :
Modparade usually design/ manufactured the apparels. We do source them internationally from our own network of suppliers.
What is the size of your model? :
As we constantly have new faces to join us, please refer to the product description for Model Stats.
Simply join our mailing list located at the bottom page of the web store. Please make sure that the email address you have keyed in is a valid one.
I have a question before ordering. What should
You can drop us an email with your question to email@example.com and we will answer your queries within 36 hours. Please take note that we do not entertain orders via email. We would only answer your queries through it.
I wish to cancel my order as I have changed my mind, is that possible?:
Unfortunately, once the order has been placed and payment has been made, we are unable to cancel your order. If your order is eligible to make a return, you can drop us an email at firstname.lastname@example.org.
We accept DBS/POSB ATM & IBANK transfer, PAYPAL, INTERBANK, VISA, MASTERCARD & AMEX.
This is the only way that we can track your payments. We strictly require a snapshot of your ATM transaction receipt as on our side, it is noted ATR with date only. Therefore, if there are multiple transfers in a day, there is simply no way that we can verify it other than referring to a clear snapshot of the transaction receipt. Modparade has the rights to dismiss the transfer if the receipt is unclear or there is no receipt provided.
How will my items be mailed to me? :
We ship all Singapore orders through courier delivery with SimplyPost Asia.
I am an international buyer. How are the postage charges like?:
International postage charges are automatically tabulated by the system according to the number of items.
/ Terms & Conditions
Please take note that by submitting the order implies your intention of confirming an item. Thus items not paid within the timeframe of 24hours, unless otherwise agreed upon, will be put up for sale thereafter. All dead buyers will also be blacklisted from our website and from all future purchases.
We will take legal actions against fraud cases. So please do not try to fake a payment if you seriously did not make any.
All our images are copyrighted. Please do not use any of our images without our permission.
Modparade makes every effort to display, as accurately as possible, the colours of our products that appear on our Web site. However, as the actual colours you see depend on the resolution of your monitor screen, we cannot guarantee that your monitor’s display of any colours will be exactly the same as the colours of our products.
PRICING & TRANSACTION
All the prices stated on the site are final and non-negotiable. Modparade do not do any form of reservations or trades.
Modparade reserves the right to reject a transaction/customer at our own discretion. Modparade also reserves the right to amend Terms & Conditions at any given time.
From time to time, there may be information on www.modparade.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after your order submission).
USE OF CUSTOMER'S INFORMATION
Modparade is committed to respecting and protecting the privacy rights of our online customers of our site. Modparade understands the importance of protecting information collected about you. While visiting the Modparade's site, we may ask you to sign up with us and/or provide information that personally identifies you, including but not limited to any name, address, contact number, email address, birth date, order information, credit card or payment information, or other information that could be used to contact you or any other identifying information that you may disclose to Modparade for purposes of transacting with us. The information you provide to Modparade will enable us to make the navigation around our site more enjoyable and for us to deliver our services more easily. Modparade uses your personal information to help you quickly find goods, services, or information on our site. Modparade may also track your visits to our Web site, gather navigational information during your visit and use that data to analyze for trends and statistics for our own internal business decisions. It should be noted that in the process of gathering such information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected. These information will also help Modparade improve the experience you have when navigating around our site. Unless otherwise required by law, Modparade does not disclose any personal information to third parties. However, Modparade reserves the right to make exceptions, such as when Modparade believe that an illegal activity, spam or some other reasonable basis exists for notifying or providing such information to the appropriate authorities.
MODPARADE'S MAILING LIST
Modparade's mailer allows you to receive first hand information about launch of new collection, event happenings, special promotions and etc. Under any circumstances that you wish to be removed from the Modparade mailing list, please e-mail “UNSUBSCRIBE” to email@example.com. Asking to be removed from Modparade's mailing list will not prevent you from receiving e-mail communications relating to any online order you placed on Modparade site, requests to participate in surveys about our products and services or other operational e-mail communications. All e-mail addresses collected in the Modparade mailing list will be kept confidential. Unless otherwise required for internal business operations or by the law, Modparade does not disclose your e-mail addresses to third parties.