RECEIVE A FREE BAG & STICKER SHEET WITH *MIN SPENDING OF $100 IN SINGLE ORDER. T&CS APPLY.

FREE STANDARD COURIER DELIVERY WITH $80 SPENT (SINGAPORE)

FREE SHIPPING TO MALAYSIA WITH $100 SPENT

RECEIVE A FREE BAG & STICKER SHEET WITH *MIN SPENDING OF $100 IN SINGLE ORDER. T&CS APPLY.

FREE STANDARD COURIER DELIVERY WITH $80 SPENT (SINGAPORE)

FREE SHIPPING TO MALAYSIA WITH $100 SPENT

Size Guide

At Modparade, we want you to feel like the best version of yourself!

That's why our clothing measurements are unique to each piece, varying according to its style and silhouette.
We believe that wearing clothes should be a fun way to express yourself—and that's why we are continuously working on an extensive range of sizes to accommodate a wide range of body types.

We also know that sometimes it can be difficult to find cute clothes that fit your own personal shape and size.
That's why we've included easy-to-use measurements on individual product pages so that you can see what each item looks like on different body types!


GENERAL GUIDE TO OUR SIZING
(This is just a very general guide of our sizing. Please refer to individual product pages on the specific measurements.)

*Measurements are in inches, side to side.*

BUST WAIST HIPS
XS 15"-16" 11.5"-12.5" 16.5"-17.5"
S 16"-17" 12.5"-13.5" 17.5"-18.5"
M 17"-18" 13.5"-14.5" 18.5"-19.5"
L 18"-19" 14.5"-15.5" 19.5"-20.5"
XL 19"-20" 15.5"-16.5" 20.5"-21.5"

Shipping (Singapore)

All our Singapore orders are being handled by JT Express. Upon payment verification, your order will dispatch out within 48 hours from our warehouse (excluding Backorders). A tracking number will be provided.

RATES & DELIVERY TIME

STANDARD COURIER SERVICE FLAT RATE ORDER ABOVE
SGD$80
DELIVERY TIME
(No. Business Days)
Singapore $3 FREE 1 - 5


HOW DO I TRACK MY ORDER

Tracking for Singapore Parcels, please use https://www.jtexpress.sg/ to track order transit status.

Shipping (Malaysia)

All our Malaysia orders are being handled by JT Express. Upon payment verification, your order will dispatch out within 48 hours from our warehouse (excluding Backorders). A tracking number will be provided.

RATES & DELIVERY TIME

COUNTRIES WEIGHT
(KG)
SGD$ ORDER ABOVE
SGD$100
DELIVERY TIME
(No. Business Days)
West Malaysia

0.5

1

$5.18

$7.08

FREE SHIPPING 4 - 9 DAYS
East Malaysia

0.5

1

$7.94

$11.27

FREE SHIPPING 4 - 9 DAYS


HOW DO I TRACK MY ORDER

Tracking for Singapore Parcels, please use https://www.jtexpress.sg/ to track order transit status.

Shipping (International)

INTERNATIONAL SHIPPING RATES

We ship worldwide!

International shipping rates vary by country and the weight of your order. It will be tabulated at the checkout page.


With a tracking number provided, you will be able to check the status of your item once the item has been dispatched out from our warehouse.

All our international parcels are being handled by DHL & JT Express.

Upon payment verification, your order will dispatch out within 1 - 5 business days (excluding Backorders) from our warehouse.

Do note that Modparade does not take any responsibility for any customs charges, fees and etc. All our prices are excluding taxes.
 

HOW DO I TRACK INTERNATIONAL ORDERS

Tracking for International Parcels, an email will be sent with the tracking link and number.


TAXES & DUTIES

The recipient will be charged for all applicable duty, taxes, and/or brokerage fees in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the customer and the amount will vary according to your local tax system. We are unable to provide this information for you at checkout. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery.

Returns & Exchange

OUR RETURN POLICY

- Returns on regular priced item(s), excluding Gift Sets, products under the Apartment line (candles, pottery), bundle promotion & certain clothing apparels, will be accepted within 14 days from the shipped date for Singapore Orders, or within 20 days from the shipped date for international orders.

- We do not provide exchanges. However, it will be processed as a return and a store credit will be issued to you.

If you have change your mode of collection after we have dispatched it out for self-collection, the dispatched date will still be based on the first mode of collection, before changes are made.

- A store credit, valid for 1 year will be credited to your account within 7 - 14 working days upon receiving the return parcel.

- Items must be returned in their original condition (unworn, unscented, unwashed, unaltered). Shoes should be returned with the original packaging, free of damage.

- Orders made with discount codes, bundle promotion, GrabPay Voucher, promotional period, sales items, store credits redeemed with Maison Camp Points (Previously known as Modearn$ Points), Maison Camp Birthday Month (Previously known as Modearn$ Birthday Month), store credits issued for previous returns, compensation store credits, Gift Sets, Gift cards, vouchers, accessories, bags, candles, pottery are not allowed for any returns. 

- Certain clothing apparels are also not applicable for returns, such as tees and knitwear, as stated in the item description in the respective product page.

- Store credits (issued due to previous returns), Maison Camp Points (Previously known as Modearn$ Points), Maison Camp Birthday Month (Previously known as Modearn$ Birthday Month), discount codes, applied to the entire single order and all the items in the same order are also not eligible for any form of returns.

- Note that Shipping charges are non-refundable nor creditable.

- We do not accept walk-in returns to our warehouse.

- We reserve the rights to reject any returns with no Return Form enclosed, does not meet our return policy standards, return after the stipulated return period OR is caught misusing the system.

- Customers will have to arrange their own mode of collection at their own cost for Rejected returned packages.

- Do note that for all online returns, you are required to mail the item(s) back to our warehouse as per our return procedure.

- Dropping off the return order at House of Modparade is strictly not allowed.


HOW TO RETURN

- With effect from 1st October 2022, you no longer need to email in to check with us if your order is valid for return as we have a new system in place.

- To make a Return Request: 
> Click on the Smiley face icon (Account Page) on top right-hand corner.
> Click on Orders 
> Click on Return Items button
> Fill up the details required under Create Return Request.
> In the event that your order does not have a Return Items button found under your Orders History, this means your item is not eligible for a return.



- Upon receiving approval to return from our customer service, the return item(s) must be mailed out via a trackable mode of delivery. 

- We will not be responsible for any lost mail send back through non-traceable mailing options.

- Return item(s) are to reach us within 14 days from the shipped date for Singapore Orders or within 20 days from the shipped date for international orders.

- We reserve the rights to reject any returns with no Return Form enclosed, does not meet our return policy standards OR after the stipulated return period. Customers will have to arrange their own mode of collection to retrieve rejected returns.

HOW LONG DOES IT TAKE FOR RETURN REQUEST TO BE PROCESSED

Your Return Reques will be processed within 1 - 3 working days. You will receive an email once we have approved/ reject your Return Request.


I HAVE ALREADY MADE THE RETURNS, HOW LONG DOES IT TAKE FOR IT TO BE PROCESSED

Your return parcel will be processed within 7 - 14 working days upon receiving. You will receive an email once we have processed your return with your Store Credit information.


CAN I OPT FOR A REFUND FOR MY RETURN ITEMS)

We strictly do not provide refunds for returns.


HOW MUCH STORE CREDITS WILL BE GIVEN FOR MY RETURN ITEM(S)

A processing fee of $3 will be deducted from every piece returned.

Store credits are to be utilised in one single transaction only and any balance credit amount will not be refunded back in cash or credits.


WILL I BE REIMBURSED FOR RETURN DELIVERY CHARGES?

We do not reimburse return delivery charges.


EXCHANGE

Size and colour exchange is not available. If your item fits the above return policy, a store credit will be issued, which you are able to utilize it to purchase the same item in the required size or colour.
Reservations of sizes or colour prior to the return will not be allowed.

I LOST MY RETURNS FORM

You may download it here.

 

Defective or Incorrect Item(s)

DEFECTIVE OR INCORRECT ITEM

This is a very rare situation but we sincerely apologized if you have received a defected/ incorrect item from us.

- For defective item, please kindly email us at howdy@modparade.com with your order number and a photograph of the defect area. We will be in touch with you on the next steps to take once we assess the defect.

- Postage will be reimbursed for all items deemed defective/ incorrect for Singapore Orders Only.

- All defective/ incorrect items are to reach us within 14 days from the shipped date for Singapore Orders, or within 20 days from the shipped date for international orders.

- Items must be returned in their original condition (unworn, unwashed, unaltered). Shoes should be returned with the original packaging.

- A replacement item will be provided for defective/ incorrect returns. However, if a replacement is no longer in stock, a store credit voucher valid for 12 months will be provided.


UNDER MODPARADE: THE FOLLOWING SHALL NOT BE CONSIDERED AS A DEFECTIVE ITEM 

- Measurements discrepancy of 0.5 - 1.5" as items are mass produced.

- Do note that our UK sizing is only a rough gauge and cannot be taken as a comprehensive guide.

- Colours shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colours may be portrayed with slight differences to the human eye (and under different lighting).

- Slight colour discrepancy for the Backorder items and In Stock items may be present due to difference batches of fabric purchased.

UNDER APARTMENT: THE FOLLOWING SHALL NOT BE CONSIDERED AS A DEFECTIVE ITEM

Soy wax candles with frosting/ bumpy surface is not a form of a defect as it is 100% normal for Soy wax candles to not have a fully smooth surface due to their all-natural ingredients used in making this candle.

Store Credit

HOW DO I USE MY STORE CREDIT

While you are in the check out page, store credit can be found right at the bottom. Select from the drop down menu on the store credit to use.


CAN MY ORDER BE RETURN IF A STORE CREDIT HAS BEEN USED

Orders made with a store credit are not eligible for returns.


CAN I EXTEND THE EXPIRY DATE OF MY STORE CREDIT

Store credit are strictly non-refundable, non-extendable and non-transferable.


DO I HAVE TO USE MY STORE CREDIT IN A SINGLE TRANSACTION

All Store credits are to be utilised in one single transaction only and any balance credit amount will not be refunded back in cash or credits.


CAN I REQUEST FOR THE STORE CREDIT TO BE REFUNDED BACK VIA BANK TRANSFER/ TO MY CREDIT CARD?

Store credit are strictly non-refundable, non-extendable and non-transferable.

Backorders

BACKORDERS POLICY

- Backorders are opened for highly popular sold out items until slots are being fully taken up. 

- Do only join our Backorders if you are comfortable waiting as there might be times where the Backorder is delayed due to random customs check or bad weather conditions during transit.

- The arrival timeline for Backorder items differ and are stated in the individual product page. An email will only be sent once your order is ready to be dispatched out.

- For Backorder Status, you may also refer to the chart here.

- Unless you have opt to send out your in stock item(s) first, your order will only be dispatched out once all Backorder item(s) has arrived.

- We sincerely apologize that if the Backorder item you have ordered has been delayed or cancelled due to unforeseen circumstances.

- For delayed Backorders, strictly no cancellation of the order will be allowed. Please check our Backorder Status Page for the latest status updates.

- For cancelled Backorders, due to production issues, either a Store Credit OR Refund will be issued, depending on your preference.

- Slight colour discrepancy for the Backorder items and In Stock items may be present due to difference batches of fabric purchased and will not be considered as a defect.

FAQ

How do we contact you? :
You can reach us at howdy@modparade.com.


Where are your products from? :
We design & produce all our apparel in our own factories at China.


What is the size of your model? :
As we constantly have new faces to join us, please refer to the product description for Model Stats.


How do I get informed of the latest products you have? :
Simply join our mailing list located at the bottom page of the web store. Please make sure that the email address you have keyed in is a valid one.


What should I do if I need more information regarding a product? :
We usually provide as much information as possible. However, if you need more detailed information, you can drop us an email at howdy@modparade.com.


I have a question before ordering. What should I do? :
You can drop us an email with your question to howdy@modparade.com and we will answer your queries as soon as we can! Please take note that we do not entertain orders via email. We would only answer your queries through it.

I wish to amend/cancel my order as I have changed my mind, is that possible?:
Unfortunately, once the order has been placed and payment has been made, we are unable to amend/cancel your order. If your order is eligible to make a return, you can drop us an email at howdy@modparade.com.

What are the mode of payments Modparade accepts? :
We accept all major Credit Cards, Atome, GrabPay and PayNow.


How will my items be mailed to me? :
For all Singapore & Malaysia orders, it will be via JT Express.
All International Orders will be via DHL/ JT Express.


I am an international buyer. How are the postage charges like?:
International postage charges are automatically tabulated by the system according to the weight of your order.

Terms & Conditions

ORDERING
Please take note that by submitting the order implies your intention of confirming an item. Thus items not paid within the timeframe of 24hours, unless otherwise agreed upon, will be put up for sale thereafter. All dead buyers will also be blacklisted from our website and from all future purchases.

We will take legal actions against fraud cases. So please do not try to fake a payment if you seriously did not make any.


IMAGES
All our images are copyrighted. Please do not use any of our images without our permission.

Modparade makes every effort to display, as accurately as possible, the colours of our products that appear on our Web site. However, as the actual colours you see depend on the resolution of your monitor screen, we cannot guarantee that your monitor’s display of any colours will be exactly the same as the colours of our products.


PRICING & TRANSACTION
All the prices stated on the site are final and non-negotiable. Modparade do not do any form of reservations or trades.

Modparade reserves the right to reject a transaction/customer at our own discretion. Modparade also reserves the right to amend Terms & Conditions at any given time.


GENERAL
From time to time, there may be information on www.modparade.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after your order submission).

Privacy Policy

USE OF CUSTOMER'S INFORMATION
Modparade is committed to respecting and protecting the privacy rights of our online customers of our site. Modparade understands the importance of protecting information collected about you. While visiting the Modparade's site, we may ask you to sign up with us and/or provide information that personally identifies you, including but not limited to any name, address, contact number, email address, birth date, order information, credit card or payment information, or other information that could be used to contact you or any other identifying information that you may disclose to Modparade for purposes of transacting with us. The information you provide to Modparade will enable us to make the navigation around our site more enjoyable and for us to deliver our services more easily. Modparade uses your personal information to help you quickly find goods, services, or information on our site. Modparade may also track your visits to our Web site, gather navigational information during your visit and use that data to analyze for trends and statistics for our own internal business decisions. It should be noted that in the process of gathering such information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected. These information will also help Modparade improve the experience you have when navigating around our site. Unless otherwise required by law, Modparade does not disclose any personal information to third parties. However, Modparade reserves the right to make exceptions, such as when Modparade believe that an illegal activity, spam or some other reasonable basis exists for notifying or providing such information to the appropriate authorities.


MODPARADE'S MAILING LIST
Modparade's mailer allows you to receive first hand information about launch of new collection, event happenings, special promotions and etc. Under any circumstances that you wish to be removed from the Modparade mailing list, please e-mail “UNSUBSCRIBE” to howdy@modparade.com. Asking to be removed from Modparade's mailing list will not prevent you from receiving e-mail communications relating to any online order you placed on Modparade site, requests to participate in surveys about our products and services or other operational e-mail communications. All e-mail addresses collected in the Modparade mailing list will be kept confidential. Unless otherwise required for internal business operations or by the law, Modparade does not disclose your e-mail addresses to third parties.

Gift With Purchase

HOW TO REDEEM
Indicate your chosen colour under "Remarks" at the checkout page.
Bags will be given at random if not indicated
Bags will be given at best effort basis in the event that chosen colour is out of stock.




TERMS & CONDITIONS
The final total amount of your order must be min. $100 after deducting store credits.
Applicable for regular priced items only (including backorders, excluding sale item, excluding discount codes, excluding items under 11.11 sale).
Bags will be given at random if not indicated under Remarks.
■ Bags will be given at best effort basis in the event that chosen colour is out of stock.
Only 1 redemption of bag & sticker sheet is allowed per order.
No combining of orders allowed.
■ Promotions/ discount codes are strictly not stackable.
■ This bag is given out AS-IS and is not valid for returns or exchanges irregardless under any circumstances.

Concierge

Size Guide

At Modparade, we want you to feel like the best version of yourself!

That's why our clothing measurements are unique to each piece, varying according to its style and silhouette.
We believe that wearing clothes should be a fun way to express yourself—and that's why we are continuously working on an extensive range of sizes to accommodate a wide range of body types.

We also know that sometimes it can be difficult to find cute clothes that fit your own personal shape and size.
That's why we've included easy-to-use measurements on individual product pages so that you can see what each item looks like on different body types!


GENERAL GUIDE TO OUR SIZING
(This is just a very general guide of our sizing. Please refer to individual product pages on the specific measurements.)

*Measurements are in inches, side to side.*

BUST WAIST HIPS
XS 15"-16" 11.5"-12.5" 16.5"-17.5"
S 16"-17" 12.5"-13.5" 17.5"-18.5"
M 17"-18" 13.5"-14.5" 18.5"-19.5"
L 18"-19" 14.5"-15.5" 19.5"-20.5"
XL 19"-20" 15.5"-16.5" 20.5"-21.5"

Shipping (Singapore)

All our Singapore orders are being handled by JT Express. Upon payment verification, your order will dispatch out within 48 hours from our warehouse (excluding Backorders). A tracking number will be provided.

RATES & DELIVERY TIME

STANDARD COURIER SERVICE FLAT RATE ORDER ABOVE
SGD$80
DELIVERY TIME
(No. Business Days)
Singapore $3 FREE 1 - 5


HOW DO I TRACK MY ORDER

Tracking for Singapore Parcels, please use https://www.jtexpress.sg/ to track order transit status.

Shipping (Malaysia)

All our Malaysia orders are being handled by JT Express. Upon payment verification, your order will dispatch out within 48 hours from our warehouse (excluding Backorders). A tracking number will be provided.

RATES & DELIVERY TIME

COUNTRIES WEIGHT
(KG)
SGD$ ORDER ABOVE
SGD$100
DELIVERY TIME
(No. Business Days)
West Malaysia

0.5

1

$5.18

$7.08

FREE SHIPPING 4 - 9 DAYS
East Malaysia

0.5

1

$7.94

$11.27

FREE SHIPPING 4 - 9 DAYS


HOW DO I TRACK MY ORDER

Tracking for Singapore Parcels, please use https://www.jtexpress.sg/ to track order transit status.

Shipping (International)

INTERNATIONAL SHIPPING RATES

We ship worldwide!

International shipping rates vary by country and the weight of your order. It will be tabulated at the checkout page.


With a tracking number provided, you will be able to check the status of your item once the item has been dispatched out from our warehouse.

All our international parcels are being handled by DHL & JT Express.

Upon payment verification, your order will dispatch out within 1 - 5 business days (excluding Backorders) from our warehouse.

Do note that Modparade does not take any responsibility for any customs charges, fees and etc. All our prices are excluding taxes.
 

HOW DO I TRACK INTERNATIONAL ORDERS

Tracking for International Parcels, an email will be sent with the tracking link and number.


TAXES & DUTIES

The recipient will be charged for all applicable duty, taxes, and/or brokerage fees in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the customer and the amount will vary according to your local tax system. We are unable to provide this information for you at checkout. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery.

Returns & Exchange

OUR RETURN POLICY

- Returns on regular priced item(s), excluding Gift Sets, products under the Apartment line (candles, pottery), bundle promotion & certain clothing apparels, will be accepted within 14 days from the shipped date for Singapore Orders, or within 20 days from the shipped date for international orders.

- We do not provide exchanges. However, it will be processed as a return and a store credit will be issued to you.

If you have change your mode of collection after we have dispatched it out for self-collection, the dispatched date will still be based on the first mode of collection, before changes are made.

- A store credit, valid for 1 year will be credited to your account within 7 - 14 working days upon receiving the return parcel.

- Items must be returned in their original condition (unworn, unscented, unwashed, unaltered). Shoes should be returned with the original packaging, free of damage.

- Orders made with discount codes, bundle promotion, GrabPay Voucher, promotional period, sales items, store credits redeemed with Maison Camp Points (Previously known as Modearn$ Points), Maison Camp Birthday Month (Previously known as Modearn$ Birthday Month), store credits issued for previous returns, compensation store credits, Gift Sets, Gift cards, vouchers, accessories, bags, candles, pottery are not allowed for any returns. 

- Certain clothing apparels are also not applicable for returns, such as tees and knitwear, as stated in the item description in the respective product page.

- Store credits (issued due to previous returns), Maison Camp Points (Previously known as Modearn$ Points), Maison Camp Birthday Month (Previously known as Modearn$ Birthday Month), discount codes, applied to the entire single order and all the items in the same order are also not eligible for any form of returns.

- Note that Shipping charges are non-refundable nor creditable.

- We do not accept walk-in returns to our warehouse.

- We reserve the rights to reject any returns with no Return Form enclosed, does not meet our return policy standards, return after the stipulated return period OR is caught misusing the system.

- Customers will have to arrange their own mode of collection at their own cost for Rejected returned packages.

- Do note that for all online returns, you are required to mail the item(s) back to our warehouse as per our return procedure.

- Dropping off the return order at House of Modparade is strictly not allowed.


HOW TO RETURN

- With effect from 1st October 2022, you no longer need to email in to check with us if your order is valid for return as we have a new system in place.

- To make a Return Request: 
> Click on the Smiley face icon (Account Page) on top right-hand corner.
> Click on Orders 
> Click on Return Items button
> Fill up the details required under Create Return Request.
> In the event that your order does not have a Return Items button found under your Orders History, this means your item is not eligible for a return.



- Upon receiving approval to return from our customer service, the return item(s) must be mailed out via a trackable mode of delivery. 

- We will not be responsible for any lost mail send back through non-traceable mailing options.

- Return item(s) are to reach us within 14 days from the shipped date for Singapore Orders or within 20 days from the shipped date for international orders.

- We reserve the rights to reject any returns with no Return Form enclosed, does not meet our return policy standards OR after the stipulated return period. Customers will have to arrange their own mode of collection to retrieve rejected returns.

HOW LONG DOES IT TAKE FOR RETURN REQUEST TO BE PROCESSED

Your Return Reques will be processed within 1 - 3 working days. You will receive an email once we have approved/ reject your Return Request.


I HAVE ALREADY MADE THE RETURNS, HOW LONG DOES IT TAKE FOR IT TO BE PROCESSED

Your return parcel will be processed within 7 - 14 working days upon receiving. You will receive an email once we have processed your return with your Store Credit information.


CAN I OPT FOR A REFUND FOR MY RETURN ITEMS)

We strictly do not provide refunds for returns.


HOW MUCH STORE CREDITS WILL BE GIVEN FOR MY RETURN ITEM(S)

A processing fee of $3 will be deducted from every piece returned.

Store credits are to be utilised in one single transaction only and any balance credit amount will not be refunded back in cash or credits.


WILL I BE REIMBURSED FOR RETURN DELIVERY CHARGES?

We do not reimburse return delivery charges.


EXCHANGE

Size and colour exchange is not available. If your item fits the above return policy, a store credit will be issued, which you are able to utilize it to purchase the same item in the required size or colour.
Reservations of sizes or colour prior to the return will not be allowed.

I LOST MY RETURNS FORM

You may download it here.

 

Defective or Incorrect Item(s)

DEFECTIVE OR INCORRECT ITEM

This is a very rare situation but we sincerely apologized if you have received a defected/ incorrect item from us.

- For defective item, please kindly email us at howdy@modparade.com with your order number and a photograph of the defect area. We will be in touch with you on the next steps to take once we assess the defect.

- Postage will be reimbursed for all items deemed defective/ incorrect for Singapore Orders Only.

- All defective/ incorrect items are to reach us within 14 days from the shipped date for Singapore Orders, or within 20 days from the shipped date for international orders.

- Items must be returned in their original condition (unworn, unwashed, unaltered). Shoes should be returned with the original packaging.

- A replacement item will be provided for defective/ incorrect returns. However, if a replacement is no longer in stock, a store credit voucher valid for 12 months will be provided.


UNDER MODPARADE: THE FOLLOWING SHALL NOT BE CONSIDERED AS A DEFECTIVE ITEM 

- Measurements discrepancy of 0.5 - 1.5" as items are mass produced.

- Do note that our UK sizing is only a rough gauge and cannot be taken as a comprehensive guide.

- Colours shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colours may be portrayed with slight differences to the human eye (and under different lighting).

- Slight colour discrepancy for the Backorder items and In Stock items may be present due to difference batches of fabric purchased.

UNDER APARTMENT: THE FOLLOWING SHALL NOT BE CONSIDERED AS A DEFECTIVE ITEM

Soy wax candles with frosting/ bumpy surface is not a form of a defect as it is 100% normal for Soy wax candles to not have a fully smooth surface due to their all-natural ingredients used in making this candle.

Store Credit

HOW DO I USE MY STORE CREDIT

While you are in the check out page, store credit can be found right at the bottom. Select from the drop down menu on the store credit to use.


CAN MY ORDER BE RETURN IF A STORE CREDIT HAS BEEN USED

Orders made with a store credit are not eligible for returns.


CAN I EXTEND THE EXPIRY DATE OF MY STORE CREDIT

Store credit are strictly non-refundable, non-extendable and non-transferable.


DO I HAVE TO USE MY STORE CREDIT IN A SINGLE TRANSACTION

All Store credits are to be utilised in one single transaction only and any balance credit amount will not be refunded back in cash or credits.


CAN I REQUEST FOR THE STORE CREDIT TO BE REFUNDED BACK VIA BANK TRANSFER/ TO MY CREDIT CARD?

Store credit are strictly non-refundable, non-extendable and non-transferable.

Backorders

BACKORDERS POLICY

- Backorders are opened for highly popular sold out items until slots are being fully taken up. 

- Do only join our Backorders if you are comfortable waiting as there might be times where the Backorder is delayed due to random customs check or bad weather conditions during transit.

- The arrival timeline for Backorder items differ and are stated in the individual product page. An email will only be sent once your order is ready to be dispatched out.

- For Backorder Status, you may also refer to the chart here.

- Unless you have opt to send out your in stock item(s) first, your order will only be dispatched out once all Backorder item(s) has arrived.

- We sincerely apologize that if the Backorder item you have ordered has been delayed or cancelled due to unforeseen circumstances.

- For delayed Backorders, strictly no cancellation of the order will be allowed. Please check our Backorder Status Page for the latest status updates.

- For cancelled Backorders, due to production issues, either a Store Credit OR Refund will be issued, depending on your preference.

- Slight colour discrepancy for the Backorder items and In Stock items may be present due to difference batches of fabric purchased and will not be considered as a defect.

FAQ

How do we contact you? :
You can reach us at howdy@modparade.com.


Where are your products from? :
We design & produce all our apparel in our own factories at China.


What is the size of your model? :
As we constantly have new faces to join us, please refer to the product description for Model Stats.


How do I get informed of the latest products you have? :
Simply join our mailing list located at the bottom page of the web store. Please make sure that the email address you have keyed in is a valid one.


What should I do if I need more information regarding a product? :
We usually provide as much information as possible. However, if you need more detailed information, you can drop us an email at howdy@modparade.com.


I have a question before ordering. What should I do? :
You can drop us an email with your question to howdy@modparade.com and we will answer your queries as soon as we can! Please take note that we do not entertain orders via email. We would only answer your queries through it.

I wish to amend/cancel my order as I have changed my mind, is that possible?:
Unfortunately, once the order has been placed and payment has been made, we are unable to amend/cancel your order. If your order is eligible to make a return, you can drop us an email at howdy@modparade.com.

What are the mode of payments Modparade accepts? :
We accept all major Credit Cards, Atome, GrabPay and PayNow.


How will my items be mailed to me? :
For all Singapore & Malaysia orders, it will be via JT Express.
All International Orders will be via DHL/ JT Express.


I am an international buyer. How are the postage charges like?:
International postage charges are automatically tabulated by the system according to the weight of your order.

Terms & Conditions

ORDERING
Please take note that by submitting the order implies your intention of confirming an item. Thus items not paid within the timeframe of 24hours, unless otherwise agreed upon, will be put up for sale thereafter. All dead buyers will also be blacklisted from our website and from all future purchases.

We will take legal actions against fraud cases. So please do not try to fake a payment if you seriously did not make any.


IMAGES
All our images are copyrighted. Please do not use any of our images without our permission.

Modparade makes every effort to display, as accurately as possible, the colours of our products that appear on our Web site. However, as the actual colours you see depend on the resolution of your monitor screen, we cannot guarantee that your monitor’s display of any colours will be exactly the same as the colours of our products.


PRICING & TRANSACTION
All the prices stated on the site are final and non-negotiable. Modparade do not do any form of reservations or trades.

Modparade reserves the right to reject a transaction/customer at our own discretion. Modparade also reserves the right to amend Terms & Conditions at any given time.


GENERAL
From time to time, there may be information on www.modparade.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after your order submission).

Privacy Policy

USE OF CUSTOMER'S INFORMATION
Modparade is committed to respecting and protecting the privacy rights of our online customers of our site. Modparade understands the importance of protecting information collected about you. While visiting the Modparade's site, we may ask you to sign up with us and/or provide information that personally identifies you, including but not limited to any name, address, contact number, email address, birth date, order information, credit card or payment information, or other information that could be used to contact you or any other identifying information that you may disclose to Modparade for purposes of transacting with us. The information you provide to Modparade will enable us to make the navigation around our site more enjoyable and for us to deliver our services more easily. Modparade uses your personal information to help you quickly find goods, services, or information on our site. Modparade may also track your visits to our Web site, gather navigational information during your visit and use that data to analyze for trends and statistics for our own internal business decisions. It should be noted that in the process of gathering such information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected. These information will also help Modparade improve the experience you have when navigating around our site. Unless otherwise required by law, Modparade does not disclose any personal information to third parties. However, Modparade reserves the right to make exceptions, such as when Modparade believe that an illegal activity, spam or some other reasonable basis exists for notifying or providing such information to the appropriate authorities.


MODPARADE'S MAILING LIST
Modparade's mailer allows you to receive first hand information about launch of new collection, event happenings, special promotions and etc. Under any circumstances that you wish to be removed from the Modparade mailing list, please e-mail “UNSUBSCRIBE” to howdy@modparade.com. Asking to be removed from Modparade's mailing list will not prevent you from receiving e-mail communications relating to any online order you placed on Modparade site, requests to participate in surveys about our products and services or other operational e-mail communications. All e-mail addresses collected in the Modparade mailing list will be kept confidential. Unless otherwise required for internal business operations or by the law, Modparade does not disclose your e-mail addresses to third parties.

Gift With Purchase

HOW TO REDEEM
Indicate your chosen colour under "Remarks" at the checkout page.
Bags will be given at random if not indicated
Bags will be given at best effort basis in the event that chosen colour is out of stock.




TERMS & CONDITIONS
The final total amount of your order must be min. $100 after deducting store credits.
Applicable for regular priced items only (including backorders, excluding sale item, excluding discount codes, excluding items under 11.11 sale).
Bags will be given at random if not indicated under Remarks.
■ Bags will be given at best effort basis in the event that chosen colour is out of stock.
Only 1 redemption of bag & sticker sheet is allowed per order.
No combining of orders allowed.
■ Promotions/ discount codes are strictly not stackable.
■ This bag is given out AS-IS and is not valid for returns or exchanges irregardless under any circumstances.